Anti-social behaviour

We believe that all tenants have the right to live peacefully in

their homes, and we take the issue of unacceptable and antisocial behaviour very seriously. 

Antisocial behaviour and unacceptable behaviour is a complex issue, the behaviour can range from relatively minor disputes involving noise and lifestyle clashes to major incidents including serious harassment and drug dealing.

If you would like to speak to someone regarding Anti-Social Behaviour or if you have any information you think we need to be made aware of, please contact your Housing Officer contact Tel No: 0141 812 2237 or email admin@bridgewaterha.org.uk

Anti-Social behaviour may include, but is not limited to the following:

  • aggressive or abusive behaviour
  • serious neighbour disputes
  • dog (or other),fouling in communal areas
  • serious noise nuisance /disturbance
  • drug-related activity
  • assault
  • graffiti and vandalism
  • serious damage to property
  • hate crime – based on race, sexual orientation, gender, disability or belief etc
  • serious verbal and written harassment

It is not:

  • boundary issues
  • cooking or other smells
  • untidy gardens
  • Issues with refuse bins
  • dog fouling in public spaces
  • Incidents that involve noise from vehicles such as ice cream vans or taxis which should be reported to the Renfrewshire Council
  • Children reasonably playing or making a noise in their own home or in areas provided for the purpose of playing and including children falling out or playing games
  • Problems with behaviour of staff from other agencies, for example home helps
  • Door banging or people walking across wooden floors or going up and down stairs.
  • Car parking issues including parking disputes/revving engines/music from cars/poor driving.
  • Looking out of windows
  • Disputes over reasonable use of common areas, including landscaped areas
  • Incidents where no details are provided of the persons involved. 

Other agencies who can assist in cases of Anti-Social Behaviou :

RENFREWSHIRE COMMUNITY SAFETY PARTNERSHIP Tel No: 0300 300 0380 (OPTION 1)     

For noise complaints Tel No: 07768988186 FRIDAY-SATURDAY 8PM – 4AM.

THE COMMUNITY SAFETY PARTNERSHIP HAVE 

  • PEST CONTROL OFFICERS, ANIMAL WARDENS, 
  • PUBLIC HEALTH TECHNICIANS, 
  • MEDIATORS, 
  • YOUTH OFFICERS AND
  • INVESTIGATORS.  

Service Standards

We will prioritise complaints of unacceptable and antisocial behaviour depending upon the seriousness of the incident reported.

Unacceptable & antisocial behaviour complaint categories and timescales.

Complaint Category Response Resolve

There appears to be a very serious complaint which may include criminal activity, if proven eviction proceedings will be pursued.

These may include drug dealing, threats of violence and attack, serious harassment involving any of the equality characteristics, serious damage to property.

 High 1 Day 12 Weeks

There appears to be a serious breach of the tenancy agreement which may result in legal action being pursued.

These may include allegations of aggressive and abusive behaviour, frequent disturbances and noise and vandalism.

 Medium 3 Days 8 Weeks

Personal disputes and minor disagreements between neighbours that are unlikely to result in legal action unless incidents escalate.

These normally include minor clashes of lifestyles, occasional parties, children playing and minor complaints of noise, smells etc.

In such cases we may advise the complainant of their responsibility to resolve the situation without our involvement.

 Low 5 Days 4 Weeks