The Scottish Housing Regulator (SHR)

The Scottish Housing Regulator (SHR) is a government agency that oversees social housing in Scotland. This includes housing provided by registered social landlords (like Bridgewater HA) and local councils. Their main goal is to protect the interests of tenants, people experiencing homelessness, and others who rely on social housing services.

The SHR achieves this by:

• Monitoring the performance of social landlords in areas like repairs, tenant satisfaction, and financial health.
• Setting standards and providing guidance for landlords to follow.
• Investigating complaints and taking action if they find landlords aren't meeting those standards.
• Basically, they make sure social housing is well-run and tenants are treated fairly.

Important links:

• Scottish Housing Regulator Website
• Landlord Directory - Bridgewater HA Page
• Complaints and serious concerns: Information for tenants and service users
• SHR: How we regulate: a guide for tenants and service users