We are delighted to publish our Customer Engagement Strategy which replaces the previous Tenant Participation strategy and policy. The new Strategy was approved by the Board at the meeting of 6 March 2024, it outlines a range of engagement mechanisms which we will consider in terms of our engagement with our customers, our Customer Service Standards and an Action Plan for 2024/25. We would be please to hear from tenants interested in joining a short life working group to provide feedback on our service , please contact admin@bridgewaterha.org.uk. The following important appendices are included:
| File Description | File | Size |
|---|---|---|
| Customer Engagement Strategy |  | 504KB |
| Appendix 1 Customer Engagement Action Plan 24-25 | | 166KB |
| Appendix 2 Customer Service Standards | | 79KB |
| Appendix 3 Jargon Buster | | 92KB |
| Appendix 4 Equality Impact Assessment | | 487KB |